Life management insights, strategies, hints, ideas, and tips from Dr. DClutter™.

Wednesday, December 2, 2009


Do you complain when you've received poor service? What about if you aren't satisfied with a product? If your cell phone company overcharges you, would you let it slide? Well, not me. Ask anyone who knows me-I can complain with the best of them. Now, I don't complain just for the fun of it; I have to have a valid reason. And if I must say, I'm quite good at it. Here a few tips to "proper" complaining:

  • Always remain calm, professional and composed. Never yell or call the person on the other end anything but their given name-it goes a long way towards getting you what you want.

  • Document, document, document. Always get the name and ID number of the person to whom you spoke.

  • Note the time and date of your complaint.

  • Note the proposed outcome the company has offered.

  • Don't be afraid to ask for a supervisor if you're not satisfied with the first response.

  • Follow up if you don't receive the proposed outcome.

  • Only complain if the situation warrants. Don't do it just for fun. No one wins in that situation.

Dr. D. Clutter™

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About Me

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Washington, DC, United States
I am Dr. Darnita L. Payden, Executive Director/Owner of Dr. DClutter™ Life Management, a division of PreciousOnes™ LLC. I have a Ph.D. in Counseling Psychology and over 20 years of experience working to help clients discover their strengths and talents. Having worked as a therapist, college professor, grief specialist and trainer, I have encountered in my journey many of the issues my clients may face. I have a sincere desire to help you find clarity, organization and independence in your life and environments. I know that life can be hectic, but I desire to help my clients bring as much order, peace and enjoyment back into their lives as is possible. What separates me from the norm? I focus on the client from a holistic perspective. I realize that most people desire a functional and an organized life, but may simply need support, understanding and information about why they have the habits or tendencies that have led to disorganization. I do not perform “quick fixes” or provide “one-size-fits-all” guidance, but I strive to provide strategies to my clients that will be life changing and useful for a lifetime. Dr. DClutter™ is a name well earned!!

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